FAQ – Slovak E-Vignette Questions Answered | Vignetteslovakia
Got questions about toll roads, vignette types, or payment issues?
Our FAQ covers the most common concerns travelers face when driving in Slovakia.
FAQ – Slovak E-Vignette Questions Answered | Vignetteslovakia
We’ve collected the most common questions from our customers about the Slovak vignette and our service.These answers are based on over 10 years of experience and first-hand knowledge. We’ve grouped all questions into categories so you can find your answer quickly.
If you need more help, our Contact Us page has all of the details.
General
Information
Validity &
Enforcement
After
Purchase
Buying &
Payment
Fines & Exemptions
Refunds & Cancellations
Company Information
General Information
FAQ – Slovak E-Vignette Questions Answered | Vignetteslovakia
The Slovak motorway vignette is a digital permit — in the form of a PDF invoice — linked to your licence plate. It replaces the old sticker system and is required to use most motorways and expressways in Slovakia
General Information
- Cars, vans, and camper-vans up to 3.5 tonnes.
- Trailers if the combination with the towing vehicle exceeds 3.5 tonnes.
- Vehicles over 3.5 tonnes need a special on-board toll unit (not a vignette).
- Motorcycles do not need a vignette.
Validity & Enforcement
All Slovak motorways (“diaľnice”) and most expressways (“rýchlostné cesty”) are vignette roads. Local, regional, and secondary roads remain free of charge. You can find more details in our Blog section, where we cover specific roads and toll segments.
After Purchase
Yes. At many border crossings and petrol stations, you’ll find self-service terminals or staffed counters where you can purchase a vignette. However, availability can be limited, especially at night or in smaller crossings. Buying online at Vignetteslovakia.com is faster and ensures you are covered before entering the motorway.
Validity & Enforcement
Buying & Payment
You can choose from:
- 1-day vignette
- 10-day vignette
- 30-day vignette
- 365-day vignette
All vignettes are valid until midnight of the last day chosen.
Fines & Exemptions
Slovakia uses a camera-based control system and mobile patrols equipped with hand scanners. These check your licence plate against the central vignette database. You don’t need to display anything physically.
Fines & Exemptions
Slovakia uses a camera-based control system and mobile patrols equipped with hand scanners. These check your licence plate against the central vignette database. You don’t need to display anything physically.
Customer Support & Company Information
No. Vignettes are only valid from the start date you select at purchase — they cannot be applied retroactively. If you drive on toll roads without a valid vignette, you risk a fine. Always buy your vignette before entering the motorway. For step-by-step instructions, see How It Works.
Will I be reminded before my vignette expires?
Yes. If you provide your email, we will send a reminder before expiry.
What if my vehicle is over 3.5 T?
You need an on-board unit from SkyToll. You can find more information about it here:
https://vignetteslovakia.com/slovakia-toll/.
After Purchase
How do I receive confirmation?
By email. It includes your vignette details (licence plate, validity period, vehicle class) and, if requested, an invoice.
Do I need to print it?
Printing is not required — enforcement is electronic. But you can print the confirmation for your own peace of mind.
What if I entered the wrong licence plate?
Contact us immediately. If the vignette hasn’t yet started, we may be able to correct it. For urgent issues, call us directly. Our contact details are available on our Contact Us page.
Can I change my details after the vignette is issued?
No, once your vignette is issued, we cannot make changes. If you really need to make changes, you will need to buy a new vignette.
What if I entered the wrong licence plate?
Contact us immediately. If the vignette hasn’t yet started, we may be able to correct it. For urgent issues, call us directly. Our contact details are available on our Contact Us page.
What if I did not get the confirmation?
Please double-check your SPAM inbox. If you did not get an email there, you’ve probably made a mistake in your email address. Please send us an email at support@vignetteslovakia.com with your full name and licence plate number, and we will take care of it.
Buying & Payment
How do I buy an e-vignette here?
- Select the vignette type and duration.
- Enter your vehicle registration number and country.
- Choose your start date.
- Complete payment securely.
We then register your vignette directly in the official Slovak Eznamka system. See How It Works for a full step-by-step guide.
Which payment methods can I use?
We support Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Revolut, iDEAL, Bancontact, Klarna, SEPA bank transfer, and more. Full details are on our Payment Info page.
Is payment safe?
Yes. We use SSL/HTTPS and work only with certified partners, such as Mollie, PayPal, Apple Pay, and Google Pay. We never store your card details ourselves.
Can I get an invoice?
Yes. You’ll receive a confirmation email automatically. If you requested an invoice during checkout, it will be attached.
What if my payment fails?
If your payment doesn’t go through, you can try again with another method. If you’re unsure, contact our support team. Our contact details are available on our Contact Us page.
Do I have the right to withdraw from my order?
As soon as your vignette is issued by EZNAMKA, cancellation and refund are not possible anymore.
What makes your service different from buying at the official terminals?
The official system supports only six languages and just Visa/Mastercard. At Vignetteslovakia.com, you get:
- 25 European languages and dialects
- Email support in all major European languages
- Payment with Amex, PayPal, Apple Pay, Google Pay, Revolut, and local methods
- Option to pay in your local currency without extra conversion costs
- Transparent service fees shown upfront
Learn more on our Why Us page.
Do you charge service fees?
Yes. We charge a small fee for processing, multilingual support, secure payments, and instant availability. We always show the total amount before payment. Details are explained on our Price Overview page.
Fines & Exemptions
What happens if I drive without a vignette?
You risk fines, which are far higher than the vignette itself. Fines are enforced via cameras and mobile patrols.
How much is the fine if I get caught?
If you drive without a valid vignette, you will receive a fine of at least 150 euros.
Will a fine be enforced if I live abroad?
Yes, the fine will be sent by mail and payment will be enforced based on European law. Although Great Britain left the European Union, you will still be required to pay the fine.
Are there exemptions?
Yes. Motorcycles, emergency vehicles, and certain disabled persons’ vehicles are exempt.
Refunds & Cancellations
Can I cancel my order?
Under EU law, you can revoke a purchase within 14 days. But if you request immediate activation of your vignette, cancellation is no longer possible once it has been registered. Full details are in our General Terms and Conditions.
What if I paid twice?
Contact us. Refunds for duplicate payments are usually processed within five business days.
Customer Support & Company Information
How can I contact you?
- Phone: +31 (0)85 303 39 23 (7 days a week, 09:00–17:00 CET)
- Email: support@vignetteslovakia.com
- Chat: AI chatbot available 24/7
Full details are on our Contact Us page.
Who operates this site?
Vignetteslovakia.com is operated by Maut & Vignette B.V., registered in Amersfoort, with over 10 years of experience in European tolling. All of our company info is available on our Company Information page.